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Online Driver Training >
Frequently Asked Questions
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FAQ Categories
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Purchasing Lessons
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How do I purchase online training?
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Select the lesson you want from our
List Of Courses
page.
- Click Buy.
- Provide Driver and payment info.
- You will be given a User ID and Access Key.
The User ID and Access Key are all you need to begin your training lesson.
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What forms of payment do you accept?
We accept Visa, Master Card, American Express and with established accounts, we
accept Net 30 Payment Terms. To get Net 30 payment terms please print and complete our
credit application
form. Fax the form to 770-338-9220.
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Why can't I see prices on the lessons offered?
Registered Users will see prices after login. You must register and login to see
prices and to purchase.
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When can I begin a lesson I have purchased?
Drivers can begin lessons immediately after the lesson order is placed. Drivers
only need the User ID and Access Key to begin.
For additional details
Contact Us.
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How can I obtain a certificate for the lessons I complete?
Driver certificates are available for printing after course completion. To print
certificates please log in to the
Driver Records site
using the same DriverID and AccessKey used to attend lesson(s).
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Logging In
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Will the User ID and password I used to purchase lessons work to attend the
lessons?
No, your User ID and Password are used to purchase lessons and other products and
services on-line.
Once a lesson is purchased you are given a UserName and Access Key. The UserName
and Access Key are needed to enter and begin the lesson.
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Are my User ID and password case sensitive?
Yes, both your User ID and Password are case sensitive. If you need to reset login
information, go to the
Forgot My Password
page and provide the email address that you entered during registration. We will
email your User ID and reset your Password.
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Why can't I log in to begin my training?
The Driver ID and Access Key are required to log-in and begin a lesson.
Driver ID and Access Key were supplied when the lesson was purchased. It displayed
in the confirmation screen and sent to the email address provided.
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Why can't I log in to Ryder Safety Services on-line?
There could be several reasons why you can't login to your account. Here are some
common reasons:
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User ID is different from the one you registered with. Note: User Id is case
sensitive.
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Password is different from the one you registered with. Password is case
sensitive.
- Wrong User ID and Password Combination.
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You are not registered on our site. Go to the
Registration
page to register.
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If you can't remember your Login Information please visit the
Forgot My Password
page to retrieve your user id and reset your password.
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How can I retrieve my User ID or password if I can't remember them?
If you cannot remember how you entered your login information, go to the
Forgot My Password
page and provide the email address that you entered during registration. We will
email you your user id and reset password.
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Taking Lessons
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How do I begin taking a lesson?
After you purchase a lesson, the confirmation screen shows all the information need
to begin.
- Click the link
- Enter your ID and Access Key
- Click enter.
A menu will appear and the lesson(s) you have purchased will be colored blue.
Select the lesson, and your lesson will begin. A lesson is broken up into segments
that can be paged through by pressing the Next button, located on the lower right
portion of the screen, is the interface panel. Lessons will prompt you to click the
Next button at the appropriate time. Progress through the lesson, and answer the
questions until the lesson is complete.
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View Lesson History and Print a Certificate
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How can I view the progress of lessons and print Certificates of Achievement for
completed lessons?
Click this link to
ryder.protread.com,
enter the DriverID and Access Key. Click on the "Generate Reports" graphic. You
will see a list lessons purchased and date completed.
Completed lessons will have a "Certificate" button to the right side. Click the
Certificate button to view the certificate. To print the certificate, right click
and select print, or hold the Ctrl button and press P. A color printer will produce
the best results.
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System Requirements
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Will my computer work well with your on-line lessons?
Most modern PCs and Macs will display our on-line lessons well. Your computer should
have at least a Pentium II 450 Processor and a minimum of 96Mb RAM.
Flash Player
must be installed on your computer to view the online training content
(free download).
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What Browsers and Operating Systems are recommended?
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NT Microsoft Internet Explorer 6.0, Netscape 7.x, Mozilla 1.x,
CompuServe 7, and Opera 7.11
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Windows 98 Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x,
Mozilla 1.x, AOL 8, and Opera 7.11
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Windows Me Microsoft Internet Explorer 5.5, Netscape 4.7, Netscape 7.x,
Mozilla 1.x, AOL 8, and Opera 7.11
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Windows 2000 Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x,
Mozilla 1.x, CompuServe 7, AOL 8, and Opera 7.11
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Windows XP Microsoft Internet Explorer 6.0, Netscape 7.x, Mozilla 1.x,
CompuServe 7, AOL 8, and Opera 7.11
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Mac OS 9.x Microsoft Internet Explorer 5.1, Netscape 4.8, Netscape 7.x,
Mozilla 1.x, and Opera 6
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Mac OS X 10.1.x, Mac OS X 10.2.x, or Mac OS X 10.3.x Microsoft Internet
Explorer 5.2, Netscape 7.x, Mozilla 1.x, AOL 7, Opera 6, and Safari 1.0 (Mac OS X
10.2.x only)
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Technical Difficulties
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What if I can't hear anything during a lesson?
Check volume and speaker or headphone connections. If the connections are secure,
close extra applications you may have open. If audio still isn?t playing download
most recent drivers for your soundcard. Directions for download can be found on the
materials provided by your soundcard manufacturer.
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Sales Information
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Do you setup National Accounts or offer Volume Discounts?
Yes. Depending on your training need and fleet size you may be eligible to purchase
lessons in bulk. Please see more information
here.
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How can I have a sales representative contact me?
Please go to the
Contact Us
page, fill out your information and send us a message and a Sales rep will contact
you shortly. You can also call Customer Service at 1-800-Safety1 Monday through
Friday 7am through 6 pm EST.
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Policies and Procedures
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What is your security policy?
Please visit the
Security Policy
Page to get more information.
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What are your Terms and Conditions?
Please visit the
Terms and Conditions
Page to get more information.
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What internet browsers does your site support?
Please visit the
Browser Information
Page to get more information.
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